We may sometimes ask you to send us an image of what's happening on your screen - a screenshot - to help with troubleshooting. Here's how you can do that:
Windows
1. Press the keys Windows and Print Screen (it may also be called Print Scr, PrtScr, Prt Sc, etc., depending on your keyboard) at the same time:
2. The screenshot is now copied to your computer's clipboard.
3. Paste the screenshot into the email by pressing the keys Ctrl and V at the same time:
MacOS
1. Press and hold these three keys at the same time: Shift, Command, and 3:
2. Wait for the screenshot to save to your desktop.
3. Find the screenshot on your desktop, click on it, and copy it by pressing the keys Command and C at the same time.
4. Paste the screenshot into the email by pressing Command and V at the same time.