How to take a screenshot?

We may sometimes ask you to send us an image of what's happening on your screen - a screenshot - to help with troubleshooting. Here's how you can do that:

Windows

1. Press the keys Windows and Print Screen (it may also be called Print Scr, PrtScr, Prt Sc, etc., depending on your keyboard) at the same time:

winboard.png

2. The screenshot is now copied to your computer's clipboard.

3. Paste the screenshot into the email by pressing the keys Ctrl and V at the same time:

pastewin.png

MacOS

1. Press and hold these three keys at the same time: Shift, Command, and 3:

macboard.png

2. Wait for the screenshot to save to your desktop.

3. Find the screenshot on your desktop, click on it, and copy it by pressing the keys Command and C at the same time.

4. Paste the screenshot into the email by pressing Command and V at the same time.

copypastemac.png