If your payment method has been declined during the process of purchase, please contact our Support team and your bank or PayPal to resolve the issue.
Please, provide us with the following information:
- Which step of the payment process causes the problem (does the issue occur before or after you enter your payment details)?
- What payment method are you using when trying to make a purchase?
- If there is an error message, a screenshot would be helpful.
Also, if you cannot use your current payment method to make a purchase, you may consider an alternative method from those available.